Refund policy

AVORIA Return & Refund Policy

Last updated: 26 July 2026

Returns

We accept returns on all items within 30 calendar days of the delivery date, for any reason, including a change of mind.

There are no exclusions based on product type, sale status or the condition of the item. Items may be returned in any condition, including if they have been worn, used, altered or damaged.

The item must be physically returned to the authorized return address before a refund can be processed.

How to start a return

All returns must be authorized before being sent back.

To request a return:

Contact us through our Contact page; or
Email info@avoriajewelry.com and include your order number.

We will confirm your return request and provide the correct return address and instructions.

You must contact us sufficiently in advance and post the return before the 30-day return period expires. Contacting us within the return period does not extend the deadline—the returned item must be posted within 30 calendar days of the date it was delivered.

Please do not return an item without contacting us first. Unauthorized returns sent to an incorrect address may not be received or processed.

Return shipping

Returns are accepted by mail only.

Unless the item arrived damaged, defective or incorrect, the customer is responsible for:

Paying the full cost of return shipping;
Purchasing the return shipping label; and
Any other costs associated with sending the item to the authorized return address.

Returns may be directed to one of our fulfilment partners located outside the United States. This means international return-shipping costs may apply. The applicable return country, address and instructions will be provided when your return is authorized.

There is no restocking fee.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us before returning it.

Please include:

Your order number;
A description of the issue; and
Clear photographs showing the product and the problem.

Once the issue has been confirmed, AVORIA will provide return instructions and cover the reasonable cost of return shipping.

Please do not purchase your own return label for a damaged, defective or incorrect item unless we have instructed you to do so.

Return tracking requirement

A valid return tracking number is required for every return, including damaged, defective or incorrect items.

You must send the tracking number to info@avoriajewelry.com after posting your return.

Returns sent without a valid tracking number cannot be verified and will not be eligible for a refund. No tracking number means no refund.

Providing a tracking number does not confirm that the return has been received. The returned item must be delivered to the authorized return address before the refund can be processed.

Refunds

Once the returned item has been delivered to the authorized return address, we will review the return and notify you.

Approved refunds will include:

The price paid for the returned item; and
The original standard shipping charge paid at checkout.

We only offer standard shipping, so any original shipping charge paid for the returned order will be refunded.

Approved refunds will be issued to the original payment method within 5–7 business days after the returned item has been received.

After we issue the refund, your bank, card provider or payment provider may require additional time to make the funds available in your account. These external processing times are outside AVORIA’s control.

Exchanges

We do not currently offer direct exchanges, including exchanges for a different ring size, colour, finish or product variant.

If you would like a different item or variant, return the original item for a refund and place a new order.

Order cancellations and changes

Orders cannot be cancelled after they have been placed.

We are also unable to guarantee changes to an order after it has been submitted, including changes to the product, variant, size, colour, delivery address or customer details.

If you no longer want an order, you must wait for it to be delivered and then follow the return procedure described in this policy.