Shipping policy

AVORIA Shipping Policy

This Shipping Policy applies to all orders placed through avoriajewelry.com.

Shipping destinations

We currently ship to addresses within the United States. Please enter a complete and accurate delivery address at checkout.

Shipping method and cost

We offer standard shipping only. The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

We do not offer express or expedited shipping.

Order cut-off time

Our order cut-off time is 5:00 p.m. Eastern Time, Monday through Friday.

Orders placed after the cut-off time, on weekends or on public holidays will begin processing on the next business day.

Processing time

Orders are normally processed within 1–2 business days. Processing time does not include weekends or public holidays.

Once your order has been processed and dispatched, you will receive a shipping-confirmation email containing your tracking information.

Transit and total delivery time

Standard shipping normally takes 5–9 business days after dispatch.

The estimated total delivery time, including processing and transit, is therefore 6–11 business days.

Delivery timeframes are estimates and are not guaranteed. Carrier delays, severe weather, public holidays, customs processing or other circumstances outside our reasonable control may affect delivery.

Order tracking

A tracking number will be emailed to you after your order has been dispatched. Tracking information may take up to 48 hours to become active.

You can also follow your shipment through the Track Your Order page on our website.

Fulfilment

Orders may be dispatched by one of our fulfilment partners. The dispatch location may vary depending on the product and available inventory.

An order containing multiple items may arrive in separate packages. Separate tracking information may be provided for each package. You will not be charged additional shipping fees solely because your order is delivered in multiple packages.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at info@avoriajewelry.com. We cannot guarantee that an address can be changed after an order has been submitted or entered processing.

AVORIA is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

Order cancellations

Orders cannot be cancelled after they have been placed. If you no longer want your order, you may request a return after delivery in accordance with our Return and Refund Policy.

Delayed orders

If your order has not arrived within the estimated delivery timeframe, first check the tracking information supplied in your shipping-confirmation email.

If the tracking information has not updated or you require assistance, contact info@avoriajewelry.com and include your order number.

Lost orders

If tracking indicates that your package may have been lost in transit, contact us at info@avoriajewelry.com. We will review the tracking information and, where appropriate, open an investigation with the shipping carrier.

Damaged or defective items

If your order arrives damaged or defective, contact info@avoriajewelry.com as soon as possible and include:

Your order number
A description of the problem
Clear photographs of the item and its packaging

Where an item arrives damaged or defective, AVORIA will cover the applicable return shipping cost. Please follow the instructions in our Return and Refund Policy before returning anything.